Refund policy
Returns & Refunds Policy
At Allure Bathware, we want you to shop with confidence. This Returns & Refunds Policy outlines your rights, our return process, refund timeframes, and how we handle returns in accordance with Australian Consumer Law.
Returns Policy Summary
| Policy Detail | Information |
|---|---|
| Return Window | 30 days from delivery |
| Eligible Product Condition | New and unused |
| Return Method | Return by mail |
| Exchanges | Not currently offered |
| Restocking Fees | No restocking fees |
| Return Shipping Cost | Covered by Allure Bathware |
| Refund Processing Time | 10 business days |
| Currency | AUD ($) |
| Return Label | Provided by Allure Bathware where applicable |
1. Eligible Returns
We accept returns for both defective and non-defective products, subject to the conditions outlined in this policy.
To be eligible for a return, items must:
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Be unused
-
Be uninstalled
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Be in original packaging
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Include all included accessories and components
2. Return Window
Customers may request a return within 30 days of receiving their order.
For damaged, faulty, or incorrect items, please contact us within 24 hours of delivery.
3. Change of Mind Returns
We accept change of mind returns within 30 days of delivery provided the item:
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Has not been used or installed
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Is in original packaging
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Includes all supplied parts and accessories
To initiate a return, contact us at info@allurebathware.com.au with your order number and reason for return.
We cover all return shipping costs for approved returns and may provide a return label or arrange collection where applicable.
We do not charge any restocking fees.
4. Return Method
| Return Method | Details |
|---|---|
| By Mail | Customers must contact us first to receive return instructions |
| Collection Service | May be arranged depending on item size and location |
Please ensure returned items are securely packaged to avoid damage during transit.
5. Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 24 hours of delivery.
Please include:
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Your order number
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Description of the issue
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Photos of the item
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Photos of the packaging
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Photos of the shipping label
Once reviewed, we will arrange an appropriate resolution, including a replacement or refund where applicable.
All shipping costs for damaged, faulty, or incorrect items are covered by us.
6. Refund Processing
Once your return has been received and inspected, we will notify you via email regarding the outcome of your return request.
Approved refunds will be issued to your original payment method within 10 business days.
Please note that banks and payment providers may require additional processing time after the refund has been issued.
7. Exchanges
We currently do not offer direct exchanges through our returns process.
If you would like a different item, we recommend placing a new order once your return has been approved.
8. Return Shipping Costs
| Return Type | Shipping Responsibility |
|---|---|
| Change of Mind | Covered by Allure Bathware |
| Damaged or Faulty Items | Covered by Allure Bathware |
| Incorrect Items | Covered by Allure Bathware |
9. Contact Information
| Detail | Information |
|---|---|
| Business Name | Allure Bathware |
| Business Address | 327 Pennant Hills Rd, Pennant Hills NSW 2120, Australia |
| info@allurebathware.com.au | |
| Phone | (02) 8395 3202 |
Customer Service Hours
| Day | Hours |
|---|---|
| Monday – Friday | 8:00 AM – 5:00 PM (AEST) |
| Saturday | 8:00 AM – 2:00 PM (AEST) |
We aim to respond to all enquiries within 24 hours.